Additional references

• Foss, B. (1999) �Voice blast: a new type of information overload?� CNews, Wednesday, October 6. [Available at http://www.jamshowbiz.com/TechNews9910/06_voiceblast.html Accessed 14.05.01]

• Goldschmidt, K., Folk, N., Callahan, M. & Shapiro, R. (n.d.) "E-mail Overload in Congress Managing a Communications Crisis" Washington, DC: Congress Online Project.[Available at http://www.congressonlineproject.org/emailoverload.pdf Accessed 14.05.01]

• Health care workers overburdened by 'information overload� CNN Interactive 28.01.96 [Available at http://www.cnn.com/HEALTH/9601/information_overload/ Accessed 14.05.01]

• Knowledge Ability Ltd (2000) �A short note on information (and e-mail) overload.� Malmesbury: Knowledge Ability, Ltd. [Available at http://www.knowab.co.uk/wbwload.html Accessed 14.05.01]

• United Messaging (2001) �Year-End 2000 Mailbox Report� West Chester, PA: United Messaging. [Available at http://www.unitedmessaging.com/form.cfm?ID=BA6NA8&CID=13 Accessed 14.05.01]

• Wiederhold, G. (1997) Effective Information Transfer for Health Care: Quality versus Quantity, in: White Papers. The Unpredictable Certainty. Information Infrastructure Through 2000. Washington, DC: National Research Council, Computer Science and Telecommunications Board. [Available at http://www.nap.edu/html/whitepapers/ch-62.html Accessed 14.05.01

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