"You can observe a lot..." A study of information use in local authority social services departments Conducted by Project INISS

T D Wilson and D R Streatfield

("You can observe a lot by watching" Lawrence (Yogi) Berra, baseball manager)


Part One: The structured observation method


Chapter 1: Structured observation - the nature of the investigation

Part Two: The results and conclusions


Chapter 2: A week in the life of a Social Services Department

| Day One | Day Two | Day Three | Day Four | Day Five |

Chapter 3: Observation data

Chapter 4: Conclusions and recommendations

Cumulated references

Originally published as Occasional Publication No. 12 of the Postgraduate School of Librarianship and Information Science, 1980. ISBN 0-903522 11 X
Web edition of this report prepared by Professor T.D. Wilson, 2003

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