Slide 11 of 22
Notes:
Ref:Goldschmidt, K., Folk, N., Callahan, M. & Shapiro, R. (n.d.) "E-mail Overload in Congress Managing a Communications Crisis" Washington, DC: Congress Online Project.[Available at http://www.congressonlineproject.org/emailoverload.pdf Accessed 14.05.01]
Ref: Knowledge Ability Ltd (2000) �A short note on information (and e-mail) overload.� Malmesbury: Knowledge Ability, Ltd. [Available at http://www.knowab.co.uk/wbwload.html Accessed 14.05.01]
