E-mail bloat

• e.g. US House of Representatives received c.4,000,000 e-mail messages in August 2000

• Average manager in Fortune 1000 companies was sending and receiving 178 documents... 69% of Fortune 1000 companies do not have a communications policy to guide and support their employees ability to make decisions about communications tools."

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Ref:Goldschmidt, K., Folk, N., Callahan, M. & Shapiro, R. (n.d.) "E-mail Overload in Congress Managing a Communications Crisis" Washington, DC: Congress Online Project.[Available at http://www.congressonlineproject.org/emailoverload.pdf Accessed 14.05.01]

Ref: Knowledge Ability Ltd (2000) �A short note on information (and e-mail) overload.� Malmesbury: Knowledge Ability, Ltd. [Available at http://www.knowab.co.uk/wbwload.html Accessed 14.05.01]