Full papers Jannica Heinström and Eero Sormunen, Serendipity as chaos or discovery – exploring the role of personality and sense of coherence Isto Huvila, Information making related information needs and the credibility of information Ina Fourie, Contextual information behaviour analysis of grief and bereavement: temporal and spatial factors, multiplicity of contexts and person-in-progressive situation Anika Meyer, Ina Fourie and Preben Hansen, A participatory design informed framework for information behaviour studies [Best local contribution] Kirsten Schlebbe, Support versus restriction: parents’ influence on young children’s information behaviour in connection with mobile devices Katherine Stephens, Laura Muir and Hazel Hall, Towards a definition of metaskills Kornelija Petr Balog, Sanjica Faletar Tanacković and Sanda Erdelez, Information support system for Alzheimer’s disease patients’ caregivers in Croatia: a phenomenological approach Nasrine Olson and Elena Maceviciute, Information worlds of people with deafblindness [Best paper award] Fiona Jardine, When social networks sites prevail: the information experience of chest/breastfeeders who only express their milk Raquel Chávez and Martha Sabelli, Information behaviour of parents of people with autism spectrum disorder (ASD): a case study Leanne Bowler, Manuela Aronofsky, Genevieve Milliken and Amelia Acker, Teen engagements with data in an after-school data literacy program at the public library Shahrokh Nikou, Andrea Molinari and Gunilla Widén, The interplay between literacy and digital technology: A fuzzy-set qualitative comparative analysis approach Moses Dlamini, Hein Venter, Jan Eloff and Mariki Eloff, Digital deception in cybersecurity: an information behaviour lens Arūnas Gudinavičius, Changing taxpayers’ beliefs with information that enables making sense of taxes: the case of Lithuania Marguerite Nel, Information behaviour and information practices of academic librarians: a scoping review to guide studies on their learning in practice Mette Skov and Marianne Lykke, Information-related behaviour as meaning-making processes – a study of science centre visitors Tumelo Maungwa and Ina Fourie, How experiences reported on intermediary information seeking from inter-disciplinary contexts can inform a study on competitive intelligence professionals Maram Barifah and Monica Landoni, Emotions associated with failed searches in digital library Susannah Hanlon and Julie McLeod, Human information behaviour in conversation: understanding the influence of informal conversation on learning in a political party Short papers Zinaida Manžuch and Elena Macevičiūtė, A life goals perspective on the information behaviour of elderly adults Martha Sabelli, Old women and tablets: information behaviour in unfavourable contexts and social mediators Peter Cruickshank, Hazel Hall and Bruce Ryan, Information literacy as a joint competence shaped by everyday life and workplace roles amongst Scottish community councillors Eeva-Liisa Eskola, Khadijah Khan & Gunilla Widén, Adding the information literacy perspective to the refugee integration research discourse: a scoping literature review [Best short paper] Priya Kizhakkethil, Information experience in a diaspora small world Ingeborg Jäger-Dengler-Harles, Tamara Heck and Marc Rittberger, Systematic reviews as object to study relevance assessment processes Amy Vanscoy, Heidi Julien and Alison Harding, Diffusion of information behaviour theory into education for reference service Maria Gaede and Elke Greifeneder, Adventures in 'Winter Wonderland': observing user behaviour in a digital twin bookstore Caroline Ilako, The influence of spatial attributes and users’ information behaviour in academic library spaces Rachel Salzano, Hazel Hall and Gemma Webster, Investigating the ‘why?’ rather than the ‘how? Current research priorities on the influence of culture on newcomer populations’ use of public libraries Khadijah Khan and Eeva-Liisa Eskola, The cultural landscapes of women refugees in Sweden, a road to information and integration Posters Peter Cruickshank, Gemma Webster and Frances Ryan, Assisting information practice: from information intermediary to digital proxy Naailah Parbhoo-Ebrahim and Ina Fourie, Pathways to research participant recruitment in a challenging information behaviour context: South African cold case investigators as exemplar Liezl Ball and Theo Bothma, The capability of search tools to retrieve words with specific properties from large text collections [Best poster award] Jamillah Gabriel, Investigating reading culture in Tanzania Rachel Salzano, Hazel Hall and Gemma Webster, The relationship between culture and public library use: non-Western students in Scotland https://doi.org/10.47989/irisicconf2020